Alex de Rouvray

Terms & conditions

Placing an order on www.alexderouvray.com or with Alex de Rouvray Design® constitutes acceptance of these general terms and conditions, which prevail over any other terms, including the customer’s general purchasing conditions.

ARTICLE 1: SCOPE OF APPLICATION

These general terms and conditions define the terms under which products manufactured and distributed by Alex de Rouvray Design® are sold. They apply to all orders received by Alex de Rouvray Design® by mail, telephone, internet, or email, provided that such orders have been accepted by Alex de Rouvray Design®. By placing an order, the signatory expressly acknowledges having read and accepted these general terms and conditions. Alex de Rouvray Design® reserves the right to adapt or modify these terms at any time, provided that its contracting parties are duly informed. Only written exceptions agreed by Alex de Rouvray Design® may modify the application of these terms and conditions of sale.

ARTICLE 2: PRODUCTS

Alex de Rouvray Design® presents products with the necessary characteristics allowing compliance with Article L.111-1 of the French Consumer Code, which provides that customers must be able to know, prior to final order placement, the essential characteristics of the products they wish to purchase. Alex de Rouvray Design® products are made to order according to the customer’s specifications; therefore, the right of withdrawal applicable to distance selling does not apply.

ARTICLE 3: OFFERS AND ORDERS

If items become unavailable after an order has been placed, Alex de Rouvray Design® will inform the customer as soon as possible and may offer an equivalent product. The customer is always free to accept or refuse such replacement. All orders placed are firm and final.

ARTICLE 4: PRICING

Alex de Rouvray Design® prices are inclusive of VAT in euros. Prices and information shown in catalogues, brochures, and price lists are not binding. Alex de Rouvray Design® reserves the right to modify its prices at any time, it being understood that the applicable price is the one in effect at the time of order. Delivery costs are borne by the customer and are included in the product price, except in specific offers. Payment methods include cheque, bank transfer, or PayPal. Cheques must be issued in euros by a bank domiciled in mainland France. Orders paid by cheque are processed upon receipt of payment, which is cashed immediately. Availability and shipping times begin upon payment confirmation. If payment cannot be processed, the order will be placed on hold.

ARTICLE 5: PAYMENT

Payment is due at the time of order. Where specific terms have been granted:

  • any significant change in the customer’s financial situation, even after partial execution of orders, may lead to a revision of payment terms;

  • failure to pay any instrument at maturity will automatically cancel the credit facility, and subsequent orders will require payment in advance;

  • any unpaid invoice or delay exceeding ten days will result in:

    • suspension of other orders without prior notice;

    • late payment interest of 1.5% per month from the due date until payment is made, any started month being due;

    • after formal notice by registered letter, a penalty of 15% of the outstanding amount, with a minimum of €50 per invoice.

Unless otherwise agreed, all outstanding amounts become immediately payable in case of non-payment at due date. Any invoice dispute must be submitted in writing within fifteen days of issuance.

ARTICLE 6: DELIVERY & TRANSPORT

All transport and handling operations are at the customer’s risk. It is the customer’s responsibility to inspect goods upon receipt and take any necessary action against the carrier. Acceptance of parcels constitutes acknowledgment of their good condition. Each delivery includes a delivery note. Any anomaly must be reported immediately. In the absence of a claim within 24 hours, delivery is deemed compliant. For customer pickup, goods are deemed inspected and accepted at the time of collection.

Delivery times are indicative. Alex de Rouvray Design® shall not be held liable for delays due to force majeure (strikes, technical issues, supplier delays, labour shortages). No guaranteed delivery date or time can be provided. The customer must ensure availability. The customer is responsible for providing accurate delivery information; any error resulting in delays or failed delivery shall not be the responsibility of Alex de Rouvray Design®. Only one delivery attempt is included. In case of failure, reshipping costs are borne by the customer.

ARTICLE 7: ASSEMBLY BY CUSTOMER

Alex de Rouvray Design® furniture is delivered unassembled and must be assembled by the customer. The company declines all responsibility for damage resulting from assembly (to the furniture or persons).

ARTICLE 8: CLAIMS AND RETURNS

Products may be returned within 14 days of receipt. For made-to-order products, the right of withdrawal does not apply. Any return request must include customer details, reason for return, and proof of purchase. Returns require prior approval.

Returned goods must:

  • include the delivery note,

  • be in original packaging,

  • be shipped at the customer’s expense.

Failure to comply may result in refusal of return or issuance of a credit note equal to 75% of the original invoice value.

If the product is found to be defective, return and reshipping costs will be borne by Alex de Rouvray Design®.

ARTICLE 9: RETENTION OF TITLE

Goods remain the property of Alex de Rouvray Design® until full payment has been received. Risk transfers to the customer upon delivery. In case of non-payment, Alex de Rouvray Design® reserves the right to reclaim goods and cancel the contract. In insolvency proceedings, the customer agrees to facilitate inventory of goods owned by Alex de Rouvray Design®; otherwise, inventory may be conducted by a bailiff at the customer’s expense.

ARTICLE 10: WARRANTY

The warranty covers apparent defects and non-conformities detectable upon delivery through careful inspection. The warranty is limited to repair, replacement, or credit note. Under no circumstances will cash refunds be issued.

ARTICLE 11: LIABILITY EXCLUSION

11.1 Products must not be used outside their intended purpose. The customer assumes full responsibility for product use and waives any claim against Alex de Rouvray Design® for direct or indirect damages resulting from misuse, improper handling, abnormal use, or external causes.

11.2 The company is released from contractual obligations in cases of force majeure, including production incidents, fire, flood, machinery breakdown, strikes, administrative decisions, or external events making performance impossible or excessively costly.

11.3 Alex de Rouvray Design® is not liable for damage caused by furniture falling. Customers are strongly advised to secure furniture to walls, particularly Séverin Bookcases 1 & 2. Wall-mounted elements must be properly installed using appropriate fixings.

ARTICLE 12: APPLICABLE LAW

These terms are governed by French law, and the transaction is deemed to have taken place in France. Any dispute shall fall under the jurisdiction of the courts of Paris, even in cases of multiple defendants or third-party claims. If any provision is declared invalid, the remaining provisions shall remain fully effective.